155 Countries. One Standard: Privacy
Built with Privacy at the Core
Why Privacy Matters in Mental Health?
Therapy depends on trust—and trust begins with privacy. In mental health care, people share their most vulnerable, unfiltered thoughts. Without absolute confidence that their words remain confidential, healing becomes impossible.
As care moves into the digital realm, the stakes grow even higher. AI-driven support must not only be effective—it be safe. Yuna is committed to redefining what privacy means in this space, ensuring that every conversation is protected, encrypted, and never used to train the product.
Our Principles
Built with Our Community
The answer is simple: we partner directly with our users.
Feedback comes through dedicated channels, surveys, and regular check-ins with our community. These conversations
— always voluntary — give us the insights we need to improve Yuna’s accuracy, safety, and usefulness.
Evan Nicolini
Yuna forEnterprises
Some members access Yuna through their employer—but privacy is never compromised. Conversations are fully private, and employers can’t view them.
Enterprise dashboards only display aggregated, de-identified usage metrics. No conversational data is ever shared with HR, managers, or employers. Privacy protections are exactly the same for enterprise members as they are for individuals.
Frequently Asked Questions
Yuna improves through independent research, licensed clinical datasets, and aggregated product metrics. We focus on model quality by investing in external sources of truth, not personal disclosures. This ensures your conversations remain private while the product continues to evolve.
No. Yuna conversations are encrypted end-to-end. Our team does not have access, and our systems are designed without tools that would allow staff to read user sessions.
You have full control. You can request deletion at any time, and your data is permanently removed across our systems. You may also request an export of your records before deletion.
Never. Our business model is subscription-based, not advertising. We do not sell, share, or transfer personal information.
No. Employers only receive aggregated, de-identified insights at the population level (such as usage percentages). They cannot access individual conversations, records, or personal details.
Our privacy program includes independent SOC 2 Type II audits, HIPAA compliance reviews, annual penetration testing, and continuous monitoring. We also train every employee on HIPAA and SOC 2 protocols.
Yuna has a documented incident response process, including immediate containment, remediation, and notification procedures. Our systems are designed to respond quickly while preserving your protection.
Mental health requires the highest trust. We believe protecting your data is not only a compliance requirement, but a moral obligation. By making privacy inseparable from care, we’re setting the standard for what responsible AI in wellness should look like.